This Privacy Policy explains how taya link collects, uses, stores, and protects the personal information of Filipino players who register and use our mobile platform. By creating an account, you confirm that you have read and agreed to the practices described here. We are committed to keeping your data secure and handling it responsibly at all times.
We only collect what is necessary to operate the platform and serve Filipino members properly.
When you create an account on taya link, we collect the information you provide during registration, including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your member account correctly. We may also ask for a government-issued ID during the verification process to comply with applicable Philippine regulations. All registration data is stored securely and is only accessible to authorised personnel within our operations team. You are responsible for ensuring that the information you provide is accurate and up to date at all times. If any of your details change after registration, please contact our support team to update your account records promptly. Providing false or misleading registration information is a violation of our Terms and Conditions and may result in account suspension.
We automatically collect certain technical and behavioural data when you access and use the taya link platform, including your device type, operating system, browser or app version, IP address, and session timestamps. This data helps us understand how Filipino members interact with our live casino tables, fish game sessions, and promotional features so we can improve the overall experience. We also record transaction history, including deposits, withdrawals, and gameplay activity, to maintain accurate account records and support any disputes or queries you may raise. Usage data is analysed in aggregate form to identify platform performance issues and optimise loading times for mobile users across the Philippines. We do not use this data to build individual advertising profiles or sell it to third-party marketing companies. Log data is retained for a reasonable period as required by our operational and regulatory obligations. If you have questions about what data we hold on your account, you may contact our support team at any time.
When you make a deposit or request a withdrawal in Philippine pesos, we collect the payment details necessary to process that transaction, such as your chosen payment method and the reference information associated with it. taya link does not store full card numbers or sensitive banking credentials directly on our servers — payment processing is handled through secure third-party payment providers that operate under their own data protection standards. We retain transaction records, including amounts, dates, and payment method types, for account management, fraud prevention, and regulatory compliance purposes. All financial data transmitted between your device and our platform is protected using industry-standard encryption protocols. If you notice any transaction on your account that you did not authorise, you must notify our support team immediately so we can investigate and take appropriate action. We will never ask you to share your full payment credentials via email, chat, or any other unsecured channel.
When you contact our support team — whether by email or through the platform's messaging features — we retain a record of that communication, including the content of your messages and any attachments you provide. These records allow us to track the progress of your query, ensure consistent follow-up, and improve the quality of our support service for all Filipino members. Communication data is only accessible to support staff who are directly involved in handling your case and is not shared with unrelated departments or third parties. We may also send you transactional notifications related to your account, such as deposit confirmations, withdrawal updates, and security alerts — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to receive promotional communications from taya link, you may withdraw that consent at any time by contacting our support team. We will process your opt-out request promptly and update your communication preferences accordingly. All communication records are stored securely and retained only for as long as necessary to fulfil their original purpose.
Your data is used only to operate, secure, and improve your experience on the platform.
We use your registration and identity data to create and maintain your taya link member account, verify your eligibility to play, and process your deposits and withdrawals in Philippine pesos. Your account information also allows us to apply the correct bonus offers to your profile and ensure that promotional terms are enforced fairly across all members. We may use your contact details to send you important account-related notifications, such as password reset requests, security alerts, and transaction confirmations. Account management data is never used for purposes unrelated to the operation of your taya link membership. If your account is inactive for an extended period, we may contact you using the details on file to confirm whether you wish to keep the account open.
We analyse usage patterns, login activity, and transaction data to detect and prevent fraudulent behaviour, unauthorised account access, and abuse of our bonus and promotional systems. Automated monitoring tools flag unusual activity for review by our security team, who may contact you to verify your identity if suspicious behaviour is detected on your account. We take the security of Filipino members' accounts seriously and apply multiple layers of protection to minimise the risk of unauthorised access. If we determine that an account has been compromised or is being used fraudulently, we reserve the right to suspend it immediately while an investigation is conducted. All security-related data processing is carried out in accordance with applicable Philippine data protection regulations and our internal security policies.
Aggregated and anonymised usage data helps our development team identify which features Filipino members use most frequently, where performance bottlenecks occur, and how the mobile experience can be optimised for different devices and network conditions across the Philippines. We use this insight to prioritise updates to our live casino interface, fish game sessions, and payment flow so that the platform continues to meet the expectations of our members. No individual member is identified in this analysis — all improvement-related data processing is performed at an aggregate level. Feedback you provide through support interactions may also inform product decisions, though it is always handled in accordance with this Privacy Policy. We are committed to continuously improving the taya link experience based on real member behaviour rather than assumptions.
Filipino members have clear rights over their personal data held by taya link.
You have the right to request a copy of the personal data that taya link holds about you at any time by contacting our support team. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. If you believe that any of the data we hold is inaccurate, incomplete, or outdated, you may request that we correct it, and we will update our records accordingly after verifying your identity. We may ask you to provide supporting documentation before making changes to sensitive account information such as your registered name or date of birth. Your right to access and correct your data is provided free of charge, though we reserve the right to apply a reasonable administrative fee for excessive or repetitive requests. All access and correction requests are handled confidentially and in accordance with applicable Philippine data protection law. If you are unsatisfied with how we handle your request, you have the right to escalate the matter to the relevant regulatory authority in the Philippines.
If you wish to close your taya link account and request the deletion of your personal data, you may do so by contacting our support team directly. We will process your request and remove your personal information from our active systems, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. Transaction records, for example, may need to be retained for a minimum period to comply with applicable financial regulations in the Philippines. Once the mandatory retention period has passed, all remaining data associated with your account will be securely deleted or anonymised. Please note that once your account is closed and your data is deleted, this action cannot be reversed, and you will need to register a new account if you wish to use the taya link platform again in the future. We will confirm the completion of your deletion request in writing once it has been fully processed. If you have an outstanding balance at the time of your closure request, we will arrange for it to be returned via your registered withdrawal method before proceeding.
taya link does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. We may share limited data with trusted service providers — such as payment processors, identity verification partners, and platform infrastructure providers — solely to the extent necessary for them to perform their contracted services on our behalf. All third-party service providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to taya link. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so. In the event that taya link undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your information is handled as a result. We do not share your data with any entity located outside the Philippines unless adequate data protection safeguards are in place. If you have concerns about how your data is shared, please contact our support team for clarification.
taya link may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, the updated policy will be published on this page with a revised effective date, and we may notify you via your registered email address if the changes significantly affect how your data is used. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage all Filipino members to review this page periodically to stay informed of how their personal information is being handled. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to arrange account closure. The most current version of this Privacy Policy always supersedes any previous version. For any questions or concerns about this policy, please reach our support team at support at tayalink.net or visit our FAQ page for further guidance.
If you have any questions about how taya link handles your personal data, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ page for quick answers about your account and data rights.